perishable item that was supposed to be delivered on the 17th… should i demand a refund if it arrives in bad shape?
this is my 2nd post about this, but so much time has passed now that my item is possibly ruined. 1/3 the cost of my order was for fast shipping because my package is perishable. it was supposed to arrive on Monday the 17th, i initiated a missing mail search on Wednesday the 19th and got a couple emails confirming that USPS was looking for it, but no word back or updates after that.
IF my item arrives in bad condition, what do i do?
my package is insured, i paid extra for that as well, but i’ve never had this issue with shipping before so i’m not sure exactly what to do next. if it arrives fine then i’ll let it slide, but if my item is ruined do i file a claim and demand a refund from USPS? i already contacted the seller and they were a bit of a dick and just gave the old “it’s completely out of our control once it’s shipped! oh well durrrrrr!“ shitty customer service…
this is my 2nd post about this, but so much time has passed now that my item is possibly ruined. 1/3 the cost of my order was for fast shipping because my package is perishable. it was supposed to arrive on Monday the 17th, i initiated a missing mail search on Wednesday the 19th and got a couple emails confirming that USPS was looking for it, but no word back or updates after that.
IF my item arrives in bad condition, what do i do?
my package is insured, i paid extra for that as well, but i’ve never had this issue with shipping before so i’m not sure exactly what to do next. if it arrives fine then i’ll let it slide, but if my item is ruined do i file a claim and demand a refund from USPS? i already contacted the seller and they were a bit of a dick and just gave the old “it’s completely out of our control once it’s shipped! oh well durrrrrr!“ shitty customer service…