Please Help For My Sanity

Ok so quick story time. I started today as well as all last week in platinum. This morning I received 1 offer which was accepted and delivered on time. After that 1 offer, 1 was brought down to gold stating it was because I lost points in customer rating. However, when I clicked on customer rating, it still showed my previous rating (4.96) with now an incorrect allotted points for my rating (8 instead of 10, acting as if it was 4.88.)

I called customer service who then proceeds to claim that it's my acceptance rate's fault. (Despite having lower acceptance rate all week in platinum.) After having to explain to him how the DoorDash Overall Rating is made since he tried stating customer rating dio not impact my platinum status, he now claims there is now a minimum rating for each of the 4 categories needing to be met in addition to the 75 overall points. (1 guess this has just been implemented today??? However I think he's telling me BS.)

So aside from wondering why they even get paid for doing absolutely nothing, I then wonder, wtt do I do next?

(I am now waiting on an "escalation team" to email me and yes I have already uninstalled and reinstalled hoping for one of the two ratings to just show instead of both but no dice.) Please Help