Has anyone ever gotten an extra instapay?

I didn’t realize it was just one a week and requested an instapay last week on Friday (the first day of the pay period) for only $20 thinking I could do it again later the following week. I’ve talked to customer support but they don’t seem to be very helpful. I was wondering if anyone was ever able to get an instapay through customer support? I’ve considered going to my jobs HR department and seeing if they could do anything