NiceHash Suddently Saying It Can't Verify Me Now (After KYC Was Confirmed)

I have used NiceHash for a few years now, with my ASIC miners on their pool. After they started the KYC last year, I went through the process, then provided an external address for my bitcoin to be withdrawn to a Coinbase account. The withdrawals have been happening regularly (every few days) since January with no problems. Without warning, I received an email a couple days ago saying 'Account Verification Failed', and my ASIC mining pool connections no longer work, and I have no access to my money. When I follow their steps try to re-initiate the KYC process, it doesn't let me finish the process and gives me 'We Couldn't Verify You' errors, and tells me to email [[email protected]](mailto:[email protected]) (who I have emailed but have not received a response back). HELP!