Experience with the "Counselling, Health & Wellness" team at Monash University Malaysia

If anyone has had any experience with the Malaysian/other campus counseling team for mental health reasons, could you please share how that went? Also, any particular counselor recommendations for the Malaysian campus?

So, this is a dummy account for anonymity. I've been really struggling with my mental health for the past 6 months or so, which took somewhat of a turn for the worse recently. I'm most certainly going to fail one of the units this sem, maybe barely scrape by for the rest. I feel like if I don't reach out for some kind of help asap, I'm probably going to regret when it gets out of hand. I was considering speaking to the counseling team at the university, but I'm not sure about their confidentiality clause, or if they're even able to formally diagnose something. My other option would be to go to a specialist outside, but that's quite expensive, and I'm not sure how far my insurance is going to cover me with it considering it'll likely be a lengthy process with several sessions.