First Negative Review

I got my first negative review on Etsy. I knew it would happen eventually, but I am honestly flabbergasted at the reason for the complaint.

For starters, I am not a smoker nor is anyone in my home. I also don't frequent bars or other places where I could pick up the smell of cigarette smoke.

My item descriptions on Etsy even say that items ship from a smoke-free home!

I haven't publicly responded to the review yet, because I don't want to lock it in. I'm holding out hope that maybe she confused my shop with another shop.

I did send her a private message and apologize and offer to let her return the item- even though I don't usually offer returns in my shop.

Has anybody experienced anything similar? The only thing I can think is that the package spent time in a shipping container with a very smelly package and the scent transferred? I'm not sure.

And I know this is a common sentiment among all Etsy sellers, but I wish she would have sent me a message instead of waiting weeks and leaving a negative review.

I got my first negative review on Etsy. I knew it would happen eventually, but I am honestly flabbergasted at the reason for the complaint.

For starters, I am not a smoker nor is anyone in my home. I also don't frequent bars or other places where I could pick up the smell of cigarette smoke.

My item descriptions on Etsy even say that items ship from a smoke-free home!

I haven't publicly responded to the review yet, because I don't want to lock it in. I'm holding out hope that maybe she confused my shop with another shop.

I did send her a private message and apologize and offer to let her return the item- even though I don't usually offer returns in my shop.

Has anybody experienced anything similar? The only thing I can think is that the package spent time in a shipping container with a very smelly package and the scent transferred? I'm not sure.

And I know this is a common sentiment among all Etsy sellers, but I wish she would have sent me a message instead of waiting weeks and leaving a negative review.