Excellent support from Aquiss

Earlier on this afternoon I suddenly lost internet access and after a brief outage it came back and thought nothing more of it.

Then after work around 18:00 I was doing some speed tests to check if all was OK and saw that the upload had dropped from 800-900mbits to around 2mbits but the download remained unaffected however the ping shot up from 9ms to 180ms.

Created a support ticket with a medium priority and thought nothing more of it as was not expecting any support as it's outside of work hours.

Then to my surprise Martin the director reached out not long after the ticket was raised and was asking for some screenshots showing the speedtest results to identify the fault and whilst doing this the ONT completely packed up.

Sent Martin a photo of the ONT and within 30 minutes or so he had contacted City Fibre, identified the fault and now I have an engineer visiting tomorrow between 08:00 to 13:0 to replace the ONT.

If anyone is on the fence about joining Aquiss, don't delay its service like this which makes it well worth the extra over the cheaper ISP's

** Update **

CF came out and the fault is not with the ONT but at the cabinet as it's affecting a few houses along my street.,

Was assured it will be fixed today,.

** update **

Internet restored, back to full speeds now.