Nitecore UMS4 not charging

When charging my 18650s (P30B and P28A) I often find that the charging current is 0mA and the battery does not charge. This happens irrespective of the slot used. I'm using the original nitecore usb-c cable and an 18W plug adapter. I've tried using different cables and adapters and the problem still occurs. Sometimes unplugging the UMS4 and plugging it back in fixes this but it doesn't always work. Can anyone help please?

When charging my 18650s (P30B and P28A) I often find that the charging current is 0mA and the battery does not charge. This happens irrespective of the slot used. I'm using the original nitecore usb-c cable and an 18W plug adapter. I've tried using different cables and adapters and the problem still occurs. Sometimes unplugging the UMS4 and plugging it back in fixes this but it doesn't always work. Can anyone help please?